Guarantee, Shipping & Returns

Striving for 100% Satisfaction on Every Order!

We Appreciate Your Business! When you order your door hardware from Christy Commercial Hardware, we do everything possible to ensure you have a great experience. We also understand sometimes you need to return an item. Please review our guidelines on shipping and returns. If you have any questions, please feel free to contact us!


Shipments of orders will be made in whole or part contingent upon our stock on hand. Normal freight charges are applied to both original and backordered shipments. In-stock products will usually ship within 7-10 business days. We will make the determination of carrier and shipping method based on your location, the day of the week, cost and when the order is placed.  A shipment becomes the property of the consignee when accepted by the carrier and our responsibility ceases at that time.  Claims for loss or damage in shipment should be filed with the carrier.

Backorders will be shipped with notification within 120 days of original ship date, unless the customer cancels the order first.  


Christy Commercial Hardware is committed to providing the best quality merchandise at the best price.  We will do everything to make sure that your experience ordering from Christy Commercial Hardware is a pleasant one.

Please inspect your shipment immediately upon receipt. If there is any damage caused by shipping, your order was filled or shipped incorrectly, or you ordered incorrectly, you (the original purchaser) must notify us within 48 hours of receipt of the order. Notification by someone other than the original purchaser (i.e. contractor, locksmith, etc.) will not be accepted.

ALL RETURNED GOODS REQUIRE ADVANCE RETURN AUTHORIZATION.  Absolutely no product will be accepted for return without a Return Authorization Number. Return Authorization Number and PO# must appear on outside of box.

The following conditions also apply:

  1. Requests to return products must be received within 30 days of receipt of the purchase.
  2. You must return the products within 15 days of receipt of Return Authorization Number.
  3. You must return it in its original, undamaged packaging in unused, re-sealable condition.
  4. The product is not a special order or made to order by manufacturer.  **NO RETURNS ON SPECIAL ORDERS OR MADE TO ORDER ITEMS

No returns will be accepted for orders of $30.00 or less, net of shipping.

Manufacturers' defective goods are returnable within 30 days from date of invoice, excluding electrical/electronic items, unless otherwise specified. We are not responsible for unauthorized returns.  All other returns will not be acknowledged. Credit will not be issued on merchandise not listed on our website, is out of original packaging, or has price tickets affixed. A 25% restocking charge, plus any freight costs will be charged for goods ordered in error by the customer.

All items must be in original packaging with no price tickets affixed. All defective electrical/electronic and mechanical access products are repaired or replaced at the manufacturer's option.  All unauthorized returns will be refused.

If we sent you the wrong product, we will ship out a replacement product and pay the shipping costs. We reserve the right to refund your order in whole or in part rather than process a replacement order.  Customer is responsible for all shipping charges to the distribution center, for all items being shipped for return, exchange or replacement, unless otherwise specified.

Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.  Please fully insure return shipment in case of loss or damage.


Christy Commercial Hardware is a distributor and does not manufacture products. Solely the product manufacturer provides all product warranties for products sold by Christy Commercial Hardware.  Copies of these warranties are available upon request or by contacting the manufacturer warranty department.  The manufacturers' warranties are the sole and exclusive warranties given and are in lieu of all other warranties, express or implied.  Christy Commercial Hardware hereby excludes and disclaims any and all warranties or indemnities of any nature, other than the manufacturers' warranties, including, but not limited to any implied warranty or merchantability or implied warranty of fitness for a particular purpose.  Under no condition shall consequential, special or incidental damages of any description be asserted against Christy Commercial Hardware as a result of any alleged or actual damage resulting in any manner from the products sold by Christy Commercial Hardware or for any acts which are beyond the control of Christy Commercial Hardware.  Any and all remedies with regard to product defects shall reside solely with the manufacturer of the product.  For all purposes, Christy Commercial Hardware shall be considered a “product seller”.